Industry
Commercial electronics
Preventative Maintenance = $avings
Viewabo gives you one-click video access to customer’s phone camera to see equipment issues, letting you avoid excessive on-site visits.
Try Viewabo for Free
Complex cases are difficult to resolve over phone calls, live chat, or emails, resulting in escalation to multiple support tiers. By enabling equipment technicians access to customers’ phone cameras, Viewabo helps diagnose and resolve issues right away with no need for transfers or escalation.
On-site visits and high demands on tech staff are required for simple-to-resolve issues, due to a lack of problem visibility. By seeing what customers see through their phone cameras, Viewabo enables technical support agents to provide remote fixes, removing the cost of unnecessary services.
Time and resources are spread thin on cases that take longer than necessary to resolve. With a streamlined customer support workflow, Viewabo remote support software frees support teams' workload to service more customers, with less staff required to cover backlogged requests.
Viewabo enables you to identify the root cause of a reported issue by a live video session via customer’s phone camera. Easily understand which part should be replaced before providing additional technical support to your customers.
View Demo →Diagnosing the problem with remote visual support before leaving for an on-site visit ensures customers’ commercial electronics equipment downtime is minimized.
Explore More Features & Plans→
See machine issues remotely with one-click access to customer's phone camera. Videos are saved to keep a record of what happened across the team.
Try Viewabo Now→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
1. There is a Problem
Customer
Searches company website for solution without success, finds support contact.
Customer Service
On standby; not yet aware of customer’s issue.
2. Customer Service Triage
Customer
Waiting without any possible access to a solution inside.
Customer Service
Receives ticket, ticketing goes through protocol to determine who should handle it.
3. Escalate to Tech Support
Customer
Friction increases due to verbal miscues and long hold times.
Customer Service to Tech Support
Diagnosis unsuccessful, escalates issue to tech support.
4. Tech Support Triage
Customer
3rd wait, back and forth emails, communication now split across multiple channels.
Tech Support
Receives & reviews case notes from previous customer service level.
5. Tech Support Troubleshooting
Customer
Struggles to understand instructions. Solution unsuccessful.
Tech Support
Reaches out to customer to provide response and solution.
6. Resolution, Refund, or Return
Customer
Frustrated with long hold times and passed through multiple reps, issue still not resolved.
Tech Support
May have to issue returns or full refunds, costs might increase due to unforeseen damage when shipping. And lost customer.
1. There is a Problem
Customer
Searches company website for solution without success, finds support contact.
Customer Service
On standby; not yet aware of customer’s issue.
2. Customer Service Triage
Customer
During live video session, shares what they see with agent for real-time feedback & resolution.
Customer Service
Receives ticket, uses Viewabo for real-time visual communication with customer for speedier resolution.
3. First Contact Resolution
Customer
Customer is happy, has positive experience with brand, feels more loyalty.
Customer Service/Tech Support
Quickly identifies root cause, shorter process accelerates resolution. Less burnout & less chance of lost customers.
Real-time live video support allows you to troubleshoot issues and service customers as though you were there in-person.
Annotate directly on the customer's phone screen to let the customer quickly understand your instructions and to guide them to fixes.
Viewabo automatically records the video support session, letting you easily create training resources & avoid future issues
Phone calls or email can drag out resolution times. Viewabo makes remote troubleshooting and machine repair as easy as if you were in the room. Access customer's phone cameras to see equipment issues without having them download an app.
Learn More→
Technicians often arrive on-site without the right components, resulting in multiple trips and equipment being unusable longer. Identify the problem with annotations and know what parts you need before going on-site.
View Pricing Here→
Service Teams often get tied up on a single ticket that could’ve been resolved quickly. Viewabo helps you save a huge amount of time figuring out the root issue. No app required for customers and more time for problem-solving.
Try Viewabo for Remote Support→No Credit Card Needed. Try Viewabo for free.
Try and add Viewabo into your customer service workflow for faster resolutions.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
What is Viewabo Live?
What is Viewabo?
How does Viewabo Remote Visual Support Software help?
Backed By
About viewabo
About UsProductPricingCompare PlansCase StudyContact UsCareersSupportPartner With Us
PartnersAffiliatesReferralsIndustry solutions
PCs & WorkstationsConsumer ElectronicsCommercial ElectronicsRemote IT SupportFitness EquipmentMedical DevicesInsurance ServicesProperty ManagementField ServicesTelecommunicationsFunded By
Try Viewabo Now With Our 14-Day Free Trial
Sneak a peek at Viewabo tools and features. Get started today -- no credit card required!
Sign Up NowEnterprise looking to use Viewabo at scale?
Contact us to learn more.
.svg){kind=icon}
