Industry
Consumer electronics
Reduce Costs and Customer Frustration
Reduce costs of unnecessary returns and in-home visits, help more customers in less time.
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Troubleshooting often takes longer than it should. By enabling technicians to remotely see what the customer sees, product issues become immediately clear via the customer’s phone camera, and solutions can be achieved quickly.
Inaccurate descriptions can result in lengthy conversations. Viewabo eliminates verbal and written ambiguity and enables support reps to get the right information upfront and resolve issues quickly.
Agents often fulfill customer requests while moving from task to task. With faster diagnosis, Viewabo helps agents increase support efficiency by allowing access to customers' phone cameras to see problems. Get full focus on higher priority tasks to serve more customers.
Quickly understand complex problems by visually determining which parts need replacing or repairing via customer's phone camera.
Watch Viewabo in Action→Real-time video support provides instant visibility on the first contact, reducing the need to escalate the service ticket to others.
See Plans & Pricing→
Save more time on each warranty request by seeing issues with one-click access to the customer’s phone camera. Help more customers and resolve problems more effectively.
Get Started→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
1. There is a Problem
Customer
Searches company website for solution without success, finds support contact.
Customer Service
On standby; not yet aware of customer’s issue.
2. Customer Service Triage
Customer
Waiting without any possible access to a solution inside.
Customer Service
Receives ticket, ticketing goes through protocol to determine who should handle it.
3. Escalate to Tech Support
Customer
Friction increases due to verbal miscues and long hold times.
Customer Service to Tech Support
Diagnosis unsuccessful, escalates issue to tech support.
4. Tech Support Triage
Customer
3rd wait, back and forth emails, communication now split across multiple channels.
Tech Support
Receives & reviews case notes from previous customer service level.
5. Tech Support Troubleshooting
Customer
Struggles to understand instructions. Solution unsuccessful.
Tech Support
Reaches out to customer to provide response and solution.
6. Resolution, Refund, or Return
Customer
Frustrated with long hold times and passed through multiple reps, issue still not resolved.
Tech Support
May have to issue returns or full refunds, costs might increase due to unforeseen damage when shipping. And lost customer.
1. There is a Problem
Customer
Searches company website for solution without success, finds support contact.
Customer Service
On standby; not yet aware of customer’s issue.
2. Customer Service Triage
Customer
During live video session, shares what they see with agent for real-time feedback & resolution.
Customer Service
Receives ticket, uses Viewabo for real-time visual communication with customer for speedier resolution.
3. First Contact Resolution
Customer
Customer is happy, has positive experience with brand, feels more loyalty.
Customer Service/Tech Support
Quickly identifies root cause, shorter process accelerates resolution. Less burnout & less chance of lost customers.
Viewabo protects your precious time by quickly diagnosing issues with one-click mobile camera share with no app required for customers.
Solve complex downstream issues on the initial contact instead of going through multiple follow-ups with customers.
Video recordings are saved for future review, providing a way to see how past issues were resolved.
Viewabo lets you see issues in the customer interactions through their phone cameras. Reduce the need for escalating to multiple service channels with one-click mobile camera access.
Learn More→
Provide real-time annotations on customers' phone screens by highlighting the issue and pausing the video, making consumer electronics repairs as easy as if you were in the room.
View Pricing→
Viewabo provides a way for support teams to see what happened through video recordings once you've completed the video sessions, helping with new staff onboarding and product development efforts.
Start a 14-day Free Trial→Try Viewabo for Free
Learn more about how you can better support remotely with Viewabo.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
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