Industry
Insurance Services
View Claims Clearly, Help Clients Faster
Viewabo visual support software lets you process claims easier and faster via video access to customer phone cameras.
Try Viewabo for Free
Insurance claim adjusters often have to make on-site visits to start processing claims which are dependent on when they can arrive. This can result in slow claim processes that can cause large backlogs of unprocessed claims.
Adjusters assessing claims over phone or email might miss important details due to verbal ambiguity. These formats make it harder and slower to get started processing claims.
The time required for adjusters to review claims often takes too long. Customers have to wait days or even weeks to be reimbursed. Slow processes frustrate your best customers causing them to spread negative word-of-mouth and leave for competitors.
Instantly connect to a client’s phone camera to see situations in real-time without having them to download an app, effectively assessing the claim while avoiding the hassle of going out in the field.
Watch a Demo →Detecting fraudulent behavior can slow down the claim process. Viewabo helps cut days from the total claims process time with real-time annotations and mobile video support.
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Viewabo empowers insurers to record claims details with video recordings and streamline processes to achieve a cost-effective settlement.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
1. Customer Files Claim
Client
Contacts the insurer over phone or e-mail to make a claim.
Adjuster
Receives the claim.
2. Process Claim Details
Client
Explains incident details verbally or over email with self-taken photos and video, which doesn’t give the adjuster the sufficient data they need.
Adjuster
Processes claim details; arranges on-site visit with the customer.
3. Adjuster Visits On-Site
Client
Is frustrated by how long it takes the adjuster to come on-site to evaluate the incident.
Adjuster
Processes claim details; arranges on-site visit with the customer.
4. Waits for Reimbursement
Client
Waits days or possibly weeks to hear back from the insurer on the status of the claim.
Adjuster
Claim lifecycle is greatly extended by the amount of time required for back-and-forth travel.
5. Claim is Completed
Client
Finally receives reimbursement but is already turned off by the insurer's lack of efficiency.
Adjuster
Is exasperated by excessive travel and possibility of losing customers.
1. Customer Files Claim
Customer
Contacts the insurer over phone or e-mail to make a claim.
Adjuster
Receives the claim.
2. Claim Details Processed Remotely
Customer
Shows incident details visually over Viewabo Live video sessions.
Adjuster
Guides the customer with annotations to show the details needed to file the claim.
3. Claim is Completed
Customer
Receives reimbursement within days or hours of filing the claim. They are very happy with the customer experience.
Adjuster
Is able to finalize the customers claim without leaving the office. They are happy with a positive customer experience.
Remote video access reduces the need for back-and-forth photo attachments & messages, allowing insurance adjusters to investigate claims faster.
Viewabo lets you see the incident details on live video via one-click access to phone cameras rather than only through photos to get more context on the claim.
Use Viewabo to assess claims more efficiently with less manual data transfer between the adjuster and the client by seeing what the client sees before going on-site.
Get off to a smooth start processing insurance claims by using Viewabo to perform remote inspections, even before going to a client's locations, and save time for you and your clients.
Learn More→
Real-time, on-screen annotations allow insurance adjusters to guide customers by showing them what they need to see to start processing claims, as well as reduce the potential for fraudulent claims.
View Pricing and Plans→
Viewabo records and saves live videos of cases to help adjusters get a full understanding of a claim and achieve a cost-effective digital transformation to replace lengthy manual processes.
Start Free 14-day Trial→Differentiate Your Brand With Viewabo
Try to see how to create a more efficient claims process with less operational costs.
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