Industry
Insurance Services
View Claims Clearly, Help Clients Faster
Viewabo visual support software lets you process claims easier and faster via video access to customer phone cameras.
Start Your 14-day Trial Today
Being dispatched on-site without knowing the context of the issue increases the time needed to complete a field service work order. It can end up taking much longer than estimated, or require follow-up visits. Field service technicians also spend a lot of time documenting the details of the case.
Adjusters assessing claims over phone or email might miss important details due to verbal ambiguity. These formats make it harder and slower to get started processing claims.
The time required for adjusters to review claims often takes too long. Customers have to wait days or even weeks to be reimbursed. Slow processes frustrate your best customers causing them to spread negative word-of-mouth and leave for competitors.
Instantly connect to a customer's phone camera to see the situation without them downloading an app. Start assessing the claim even before you go on-site.
Watch a Demo →On-screen annotations let you guide customers on showing you what you need to see to start processing the claim.
Compare Plans & Pricing→
Viewabo video sessions are recorded, which provide insurance companies with additional documentation for their records.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
1. Customer Files Claim
Customer
Contacts the insurer over phone or e-mail to make a claim.
Customer Service
Receives the claim.
2. Process Claim Details
Customer
Explains incident details verbally or over email with self-taken photos and video, which doesn’t give the adjuster the sufficient data they need.
Adjuster
Processes claim details; arranges on-site visit with the customer.
3. Adjuster Visits On-Site
Customer
Is frustrated by how long it takes the adjuster to come on-site to evaluate the incident.
Adjuster
Processes claim details; arranges on-site visit with the customer.
4. Waits for Reimbursement
Customer
Waits days or possibly weeks to hear back from the insurer on the status of the claim.
Adjuster
Claim lifecycle is greatly extended by the amount of time required for back-and-forth travel.
5. Claim is Completed
Customer
Finally receives reimbursement but is already turned off by the insurer's lack of efficiency.
Adjuster
Is exasperated by excessive travel and possibility of losing customers.
1. Customer Files Claim
Customer
Contacts the insurer over phone or e-mail to make a claim.
Adjuster
Receives the claim.
2. Claim Details Processed Remotely
Customer
Shows incident details visually over Viewabo Live video sessions.
Adjuster
Guides the customer with annotations to show the details needed to file the claim.
3. Claim is Completed
Customer
Receives reimbursement within days or hours of filing the claim. They are very happy with the customer experience.
Adjuster
Is able to finalize the customers claim without leaving the office. They are happy with a positive customer experience.
Remote video access reduces the need for back-and-forth photo attachments & messages, allowing insurance adjusters to investigate claims faster.
Viewabo lets you see the incident details on video rather than only through photos to get more context on the claim.
Use Viewabo to process claims more efficiently between the adjuster and the customer by seeing what the customer sees before going on-site.
Start processing claims faster by using Viewabo to perform remote inspections, even before going on-site, and save time for you and your customers.
Learn More→
Real-time, on-screen annotations allow insurance adjusters to guide customers on showing them what they need to see to start processing claims, as well as reduce the potential for fraudulent claims.
View Pricing and Plans→
Viewabo helps insurance adjusters get more context into a claim quicker by allowing them to view the case remotely through a customer's phone camera before going on-site.
Start Free 14-day Trial→Start a 14-day Free Trial
See how Viewabo can seamlessly integrate with your customer support workflow.
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How is Viewabo different from Zoom?
What is Viewabo Live?
What is Viewabo?
How does Viewabo Remote Visual Support Software help?
Try Viewabo Now With Our 14-Day Free Trial
Sneak a peek at all Viewabo tools and features. Create an account and get started today-- no credit card required!
Sign Up NowAre you an enterprise business looking to test Viewabo at scale? Contact us to learn more and to speak with a j member.
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