Insurance Claim Issues

Insurance claim adjusters often have to make on-site visits to start processing claims which are dependent on when they can arrive. This can result in slow claim processes that can cause large backlogs of unprocessed claims.

Adjusters assessing claims over phone or email might miss important details due to verbal ambiguity. These formats make it harder and slower to get started processing claims.

The time required for adjusters to review claims often takes too long. Customers have to wait days or even weeks to be reimbursed. Slow processes frustrate your best customers causing them to spread negative word-of-mouth and leave for competitors.

Handling Claims Easier and Faster

Insurance appraiser talking to a car crash victim

Assess Damage With Live Video Support 

Instantly connect to a client’s phone camera to see situations in real-time without having them to download an app, effectively assessing the claim while avoiding the hassle of going out in the field.

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Reduce Claim Liability With Annotations

Detecting fraudulent behavior can slow down the claim process. Viewabo helps cut days from the total claims process time with real-time annotations and mobile video support.

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hands holding a phone taking a photo of a car crash incidenta man taking a photo of a crushed bumper

Easy Data Collection with Video Recordings 

Viewabo empowers insurers to record claims details with video recordings and streamline processes to achieve a cost-effective settlement. 

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How Viewabo Works

Copy, text, or email a link to your customer to begin a live video session or to request a video recording.

1

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Connect With a Link

Send the customer an SMS link; get access to their phone camera for full visibility.

2

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See What They See

Mobile video support allows you and the customer to identify the issue more quickly.

3

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Annotate and Pause

Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.

4

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Solve and Save

Viewabo sessions are recorded and saved for record-keeping or internal training.

A customer searching a website

1. Customer Files Claim

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Client

Contacts the insurer over phone or e-mail to make a claim.

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Adjuster

Receives the claim.

customer service agent

2. Process Claim Details

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Client

Explains incident details verbally or over email with self-taken photos and video, which doesn’t give the adjuster the sufficient data they need.

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Adjuster

Processes claim details; arranges on-site visit with the customer.

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3. Adjuster Visits On-Site

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Client

Is frustrated by how long it takes the adjuster to come on-site to evaluate the incident.

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Adjuster

Processes claim details; arranges on-site visit with the customer.

customer waiting in front of computer

4. Waits for Reimbursement

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Client

Waits days or possibly weeks to hear back from the insurer on the status of the claim.

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Adjuster

Claim lifecycle is greatly extended by the amount of time required for back-and-forth travel.

customer service agent fixing computer

5. Claim is Completed

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Client

Finally receives reimbursement but is already turned off by the insurer's lack of efficiency.

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Adjuster

Is exasperated by excessive travel and possibility of losing customers.

customer searching a website

1. Customer Files Claim

person icon

Customer

Contacts the insurer over phone or e-mail to make a claim.

agent/support service icon

Adjuster

Receives the claim.

agent helping customer through their phone

2. Claim Details Processed Remotely

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Customer

Shows incident details visually over Viewabo Live video sessions.

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Adjuster

Guides the customer with annotations to show the details needed to file the claim.

happy customer gives 5 star review

3. Claim is Completed

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Customer

Receives reimbursement within days or hours of filing the claim. They are very happy with the customer experience.

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Adjuster

Is able to finalize the customers claim without leaving the office. They are happy with a positive customer experience.

Settle Claims in the Fastest Time

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Shorten Claims Inspection

Remote video access reduces the need for back-and-forth photo attachments & messages, allowing insurance adjusters to investigate claims faster.

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Insurance Claim Accuracy

Viewabo lets you see the incident details on live video via one-click access to phone cameras rather than only through photos to get more context on the claim.

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Estimate Claims Easier

Use Viewabo to assess claims more efficiently with less manual data transfer between the adjuster and the client by seeing what the client sees before going on-site.

Phone camera pointed at a big scrape on the side of a car

Faster Inspection Processes

Get off to a smooth start processing insurance claims by using Viewabo to perform remote inspections, even before going to a client's locations, and save time for you and your clients.

Learn More→
Phone camera pointed at the ruins of a home that caught on fire

Avoid Fraudulent Claims

Real-time, on-screen annotations allow insurance adjusters to guide customers by showing them what they need to see to start processing claims, as well as reduce the potential for fraudulent claims.

View Pricing and Plans→
Customer service agent watching a video of a man inspecting his car after an accident

Contextualize Claims and Reduce Costs

Viewabo records and saves live videos of cases to help adjusters get a full understanding of a claim and achieve a cost-effective digital transformation to replace lengthy manual processes.

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A Smarter Claims Workforce

Differentiate Your Brand With Viewabo
Try to see how to create a more efficient claims process with less operational costs.

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Companies Trust Viewabo

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Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.

NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.

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CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.

Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.

"We could spend 30 minutes with a customer going over cables one by one to find the right one, but with Viewabo, it can be done in seconds."

- Director of Customer Service at NZXT

"Viewabo has gotten some great feedback from our customers. It is easy to use for both support and the end-user."

-Director of Support at Bevi

"We can quickly set up a session without any hassle and without the customer's frustration, making it easy and fast to help them with their tech problems."

-- Tech support representative at CyberPowerPC

"Customers are quite surprised when we use Viewabo. They say 'Wow! You guys are actually able to see what I'm seeing right now!"

-- Tech support representative at CyberPowerPC

"I was on Viewabo and it turned out that the user didn't hook up the cables right. If it wasn't for Viewabo I don't think I would have been able to solve that case."

-- Tech Support Representative at CyberPowerPC

"This person was plugging in their monitor cable into the motherboard instead of the graphics card. Because [of the] Viewabo app, I didn't have to have them send in their graphics card for a replacement."

-- Tech Support Representative at CyberPowerPC

Use Viewabo in Other Industries

FAQs