Insurance claim adjusters often have to make on-site visits to start processing claims which are dependent on when they can arrive. This can result in slow claim processes that can cause large backlogs of unprocessed claims.
Adjusters assessing claims over phone or email might miss important details due to verbal ambiguity. These formats make it harder and slower to get started processing claims.
The time required for adjusters to review claims often takes too long. Customers have to wait days or even weeks to be reimbursed. Slow processes frustrate your best customers causing them to spread negative word-of-mouth and leave for competitors.
Instantly connect to a client’s phone camera to see situations in real-time without having them to download an app, effectively assessing the claim while avoiding the hassle of going out in the field.
Watch a Demo →Detecting fraudulent behavior can slow down the claim process. Viewabo helps cut days from the total claims process time with real-time annotations and mobile video support.
Compare Plans & Pricing→Viewabo empowers insurers to record claims details with video recordings and streamline processes to achieve a cost-effective settlement.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
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Send the customer an SMS link; get access to their phone camera for full visibility.
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Mobile video support allows you and the customer to identify the issue more quickly.
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Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
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Viewabo sessions are recorded and saved for record-keeping or internal training.
Remote video access reduces the need for back-and-forth photo attachments & messages, allowing insurance adjusters to investigate claims faster.
Viewabo lets you see the incident details on live video via one-click access to phone cameras rather than only through photos to get more context on the claim.
Use Viewabo to assess claims more efficiently with less manual data transfer between the adjuster and the client by seeing what the client sees before going on-site.
Get off to a smooth start processing insurance claims by using Viewabo to perform remote inspections, even before going to a client's locations, and save time for you and your clients.
Learn More→Real-time, on-screen annotations allow insurance adjusters to guide customers by showing them what they need to see to start processing claims, as well as reduce the potential for fraudulent claims.
View Pricing and Plans→Viewabo records and saves live videos of cases to help adjusters get a full understanding of a claim and achieve a cost-effective digital transformation to replace lengthy manual processes.
Start Free 14-day Trial→Differentiate Your Brand With Viewabo
Try to see how to create a more efficient claims process with less operational costs.
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How is Viewabo different from Zoom?
Viewabo is the perfect Zoom alternative for customer support tools!
With Viewabo, no need to require your customers to download any apps, register an account or enter any codes. To request your customers to go through an app installation can further add customer frustration and increase resolution time to the process. To use Viewabo, just send a link via an SMS text, email, or copy and paste in another live chat to your customer to initiate a video session, and you’ll see what your customers see in seconds.
Also, many video conferencing tools are designed for online face-to-face meetings, not for customer service use cases. It would have been different if you could have seen customers’ issues directly through their mobile cameras when you're troubleshooting for them. Read more here.
What is Viewabo Live?
Viewabo Live is a remote visual customer support tool for technical support agents to easily diagnose issues and resolve problems faster by enabling them to access customers' phone cameras to see their issues in real-time without having customers install any app. Support agents can provide quick guidance by drawing on-screen annotations just as if they were there in person. Whenever customers need instant assistance, such as self-installation for fitness equipment, or home appliance troubleshooting, Viewabo Live can quickly help you meet where they are to solve customer problems. Learn more about Viewabo Live.
What is Viewabo?
Viewabo is designed to create fast and frictionless customer support experiences.
It enables support agents to diagnose issues and resolve problems faster by requesting remote access to customer's smartphone cameras and see what customers see without having them to download an app, while minimizing verbal confusion and downtime that can occur with traditional customer support tools like phone calls, email, or chats. Learn more about Viewabo.
How does Viewabo Remote Visual Support Software help?
It can be difficult to troubleshoot complex cases using online chatbots, emails, or phone calls. That’s particularly true when it comes to hands-on electronics fixes, from plumbing problems to PC troubles. That’s why video chats are proving to be a great tool for tackling a variety of customer service requests.
Many traditional video chat solutions require people to download an app and go through a registration process. That takes time and can further contribute to customer frustration by adding an unnecessary layer to the process. Simultaneously, video chat solutions need to be built around tools and features that help agents get the most out of their calls.
Viewabo Remote Visual Support Software is a great tool to help customer support agents to resolve customer issues faster by letting them see issues in the way that customers see and without having customers to go through app hassles. Simply send customers a link via SMS text, email, or other communication channels, agents can view customers' issues in the first contact. It helps diagnose the root cause of the issue quicker and improves support efficiency.