Industry
Medical devices
Balance Equipment Uptime Needs and Budget
Remotely diagnose which parts need to be repaired instead of replacing the entire system. Viewabo lets you minimize downtime and save costs.
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Medical device downtime means canceled surgeries and losing money, anywhere from 3 to 8 surgeries, and losing thousands a day until the problem is fixed.
Medical device companies with many technicians in the field sometimes have to mobilize multiple senior agents due to complex repairs or lack of knowledge by the technician on hand.
It can be difficult to troubleshoot complex issues for the elderly by using live chat, emails, or phone calls if they’re not tech savvy.
Copy-paste links to access customer’s phone camera to see equipment issues, saving critical time for human lives affected by unnecessary downtime.
Watch a Demo →See problems with real-time annotations to guide customers to point out the root cause and show how to adjust parts for urgent repairs or installs.
Compare Plans & Pricing→
Each video session is recorded for training biomedical technicians to help them quickly understand what different components are, and learn how to troubleshoot as fast as possible.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
1. There is a Problem
Customer
Searches company website for solution without success, finds support contact.
Customer Service
On standby; not yet aware of customer’s issue.
2. Customer Service Triage
Customer
Waiting without any possible access to a solution inside.
Customer Service
Receives ticket, ticketing goes through protocol to determine who should handle it.
3. Escalate to Tech Support
Customer
Friction increases due to verbal miscues and long hold times.
Customer Service to Tech Support
Diagnosis unsuccessful, escalates issue to tech support.
4. Tech Support Triage
Customer
3rd wait, back and forth emails, communication now split across multiple channels.
Tech Support
Receives & reviews case notes from previous customer service level.
5. Tech Support Troubleshooting
Customer
Struggles to understand instructions. Solution unsuccessful.
Tech Support
Reaches out to customer to provide response and solution.
6. Resolution, Refund, or Return
Customer
Frustrated with long hold times and passed through multiple reps, issue still not resolved.
Tech Support
May have to issue returns or full refunds, costs might increase due to unforeseen damage when shipping. And lost customer.
1. There is a Problem
Customer
Searches company website for solution without success, finds support contact.
Customer Service
On standby; not yet aware of customer’s issue.
2. Customer Service Triage
Customer
During live video session, shares what they see with agent for real-time feedback & resolution.
Customer Service
Receives ticket, uses Viewabo for real-time visual communication with customer for speedier resolution.
3. First Contact Resolution
Customer
Customer is happy, has positive experience with brand, feels more loyalty.
Customer Service/Tech Support
Quickly identifies root cause, shorter process accelerates resolution. Less burnout & less chance of lost customers.
One click access to customer’s phone camera to remove guesswork out of service calls. See issues remotely and feel confident you're doing all you can for your clinicians and patients.
Viewabo gets the diagnosis process on medical devices moving quickly. Pause video sessions and annotate on the customer’s phone screen to identify what’s wrong quickly.
Provide practical training with video recordings. Knowing how to replace worn-out, damaged or defective parts with visual cues makes training easier.
We take care of inspection by letting technicians see problems with one-click phone camera share. Viewabo lets healthcare experts focus on what’s most important: their patients.
Find out More→
Viewabo Live’s Annotations let you guide customers or technicians as if you were in the room, lessening the need for additional support allocation to the field or expensive costs for full replacement.
View Pricing and Plans→
Video recordings let biomed technicians get an eye on various healthcare settings without leaving the office, making onboarding a lot more efficient and easier.
Start a 14-day Trial Now→Start a 14-day Free Trial
Create an account to make equipment inspection and repair a lot easier.
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