Industry
PCs & workstations
Repair PCs & Workstations in Seconds
Make repair and troubleshooting go faster. Viewabo lets you see what your customers see via one-click mobile camera share.
Start Your 14-day Trial Today
Each ticket ends up taking too long because customers can't explain issues clearly and technicians can't get a visual on the problem. This leads to back-and-forth conversations, escalations, inefficiencies, and longer downtime for customers.
Agents default to returns on products because diagnosing the problem is often too difficult or too time-consuming. Many returned products end up being a simple fix or just user error that could have been resolved easily with the proper info.
Customers hate waiting on hold, being passed along, and sitting around for a response. They want their computer to work and every obstacle to that is an inch closer to them buying from another company and adding a poor rating to your brand online.
Quickly see and understand issues before starting on fixes or configurations - no app install needed for customers.
Watch a Demo →Reduce the need for lengthy, detailed troubleshooting guides. Your customers are unlikely to read them. Viewabo's real-time video support allows you to provide remote guidance as if you were in-person.
Compare Plans & Pricing→
Reduce the need to ship back the entire system if only the graphics card needs to be replaced. Remotely see and guide customers on how to remove components without damage through their phone cameras.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
1. There is a Problem
Customer
Searches company website for solution without success, finds support contact.
Customer Service
On standby; not yet aware of customer’s issue.
2. Customer Service Triage
Customer
Waiting without any possible access to a solution inside.
Customer Service
Receives ticket, ticketing goes through protocol to determine who should handle it.
3. Escalate to Tech Support
Customer
Friction increases due to verbal miscues and long hold times.
Customer Service to Tech Support
Diagnosis unsuccessful, escalates issue to tech support.
4. Tech Support Triage
Customer
3rd wait, back and forth emails, communication now split across multiple channels.
Tech Support
Receives & reviews case notes from previous customer service level.
5. Tech Support Troubleshooting
Customer
Struggles to understand instructions. Solution unsuccessful.
Tech Support
Reaches out to customer to provide response and solution.
6. Resolution, Refund, or Return
Customer
Frustrated with long hold times and passed through multiple reps, issue still not resolved.
Tech Support
May have to issue returns or full refunds, costs might increase due to unforeseen damage when shipping. And lost customer.
1. There is a Problem
Customer
Searches company website for solution without success, finds support contact.
Customer Service
On standby; not yet aware of customer’s issue.
2. Customer Service Triage
Customer
During live video session, shares what they see with agent for real-time feedback & resolution.
Customer Service
Receives ticket, uses Viewabo for real-time visual communication with customer for speedier resolution.
3. First Contact Resolution
Customer
Customer is happy, has positive experience with brand, feels more loyalty.
Customer Service/Tech Support
Quickly identifies root cause, shorter process accelerates resolution. Less burnout & less chance of lost customers.
Viewabo helps save precious time by letting you see what customers see and identify the problem remotely via customer’s phone camera.
Fix and troubleshoot during the initial service contact instead of endlessly exchanging back-and-forth emails with customers.
Each record serves as reference for future cases as well as training resources without additional expenses.
Troubleshooting over phone calls without seeing the components can be difficult and complex. Viewabo gives tech support a firsthand look via customer’s phone camera at what’s not working to speed up the process from build to boot.
Watch a Demo →
Viewabo’s on-screen annotation feature makes computer installations and repairs as easy as if you were right there in the room, making remote support even better than in-person.
Check out Pricing and Plans→
Video recordings quickly become “the training resources you never lose”, making it easier to create technical documentation and give agents a clear picture of the problems that they may encounter on the job.
Start a 14-day Free Trial→Get Started with a 14-day Free Trial
See how Viewabo can seamlessly integrate with your customer support workflow.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
What is Viewabo Live?
What is Viewabo?
How does Viewabo Remote Visual Support Software help?
Backed By
About viewabo
About UsProductPricingCompare PlansCase StudyContact UsCareersSupportPartner With Us
PartnersAffiliatesReferralsIndustry solutions
PCs & WorkstationsConsumer ElectronicsCommercial ElectronicsRemote IT SupportFitness EquipmentMedical DevicesInsurance ServicesProperty ManagementField ServicesTelecommunicationsFunded By
