Property Management Issues

When managing a wide number of properties, complaints from occupants are inevitable and exhausting. While helping one tenant, complaints from three others may go unanswered. Viewabo visual support software speeds up resolutions of building issues, letting you make more tenants happy in less time.

Most property maintenance needs come out of left field, such as weather damage, pest infestations, or equipment breakdown. By allowing you to check in on properties remotely, Viewabo can help you better anticipate building failures within your control and take preventive action.

Training repair staff and getting them out to properties for service visits can cut deeply into your overhead. Viewabo’s video accessibility helps you onboard staff more quickly and reduce the number of on-property visits, lowering your operating costs.

Viewabo Use Cases

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Resolve Tenant Issues Faster With Remote Support

Initiate real-time remote support for tenants instantly via an SMS link, speeding up repair and maintenance work anytime, anywhere--saving everyone precious time.

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Guide Renters to Fixes With Real-Time Annotation

Viewabo’s annotation function lets repair staff mark directly on tenants’ smartphone screens, guiding them through self-fixes and maintenance as easily as if they were in the room.

Compare Plans & Pricing→
A woman taking notes in front of a fuse boxShattered glass frames a residential hallway

Record Video Check-Ins to Avoid Liability Disputes

Video recordings give you solid evidence of the status of properties and equipment at a given time, helping property managers avoid liability in the case of damage due to tenant behavior.

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How Viewabo Works

Copy, text, or email a link to your customer to begin a live video session or to request a video recording.

1

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Connect With a Link

Send the customer an SMS link; get access to their phone camera for full visibility.

2

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See What They See

Mobile video support allows you and the customer to identify the issue more quickly.

3

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Annotate and Pause

Annotate and pause video on the screen to provide fast diagnosis and immediate guidance.

4

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Solve and Save

Viewabo sessions are recorded and saved for record-keeping or internal training.

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1. Tenant Contacts Property Manager

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Tenant

Contacts the property management company over phone or e-mail to report a complaint.

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Property Manager

Receives complaint.

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2. Property Manager Receives Complaint

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Tenant

Explains the complaint over phone or e-mail.

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Property Manager

Receives ticket, ticketing goes through protocol to determine who should handle it.

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3. Property Manager Schedules Maintenance

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Tenant

Waits for the property management company to dispatch maintenance staff.

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Property Manager

Informs the maintenance team about the complaint but doesn’t have many details to provide.

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4. Maintenance Staff Visits On-Site

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Tenant

Waits days before maintenance arrives and is already frustrated with the issue.

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Maintenance Staff

Arrives to resolve the problem but discovers they don’t have the right parts. They have to make a followup visit on a separate day.

customer service agent fixing computer

5. Complaint is Resolved

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Tenant

The complaint is resolved, but the tenant has lost faith in the property management company’s ability to resolve problems.

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Property Manager

Tries to reassure the tenant and convince them not to break the lease or move elsewhere when the lease is up.

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1. Tenant Complains

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Tenant

Contacts the property management company over phone or e-mail to report a complaint.

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Property Manager

Receives complaint. Initiates Viewabo call with tenant to understand the problem.

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2. Property Manager Receives Complaint

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Tenant

Shows housing or equipment problem details visually over Viewabo screen sharing.

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Maintenance Staff

Guides the customer with AR annotation to help them resolve the problem or perform maintenance by themselves.

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3. Complaint is Resolved

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Tenant

Feel very supported by the property management company and glad to have the problem sorted so quickly. They are very happy with their renter experience.

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Property Manager

Feels good about making the tenant happy and feels less concerned about retaining renters.

How Can Viewabo Help

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Save on Repair Costs

Viewabo allows you to remotely guide renters through self-fixes, saving your firm on repair costs and travel expenses for staff.

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Keep Up Preventive Maintenance

Regularly check in on properties without on-site visits to maintain appliances, structural elements, and groundskeeping before a serious problem.

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Make More Renters Happy

Quickly resolved complaints with Viewabo means more time for more property cases and therefore even more satisfied tenants.

A phone camera pointed at a broken sink

Instant App-free Support to Help Resolve Tenant Complaints Quickly

With no app download required from the tenant’s side, Viewabo lets you send them an SMS link to get started on resolving building problems instantly, greatly decreasing the time between the original complaint and resolution.

Learn More→
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Real-time Guidance for More Self-Fixes, Lower Operating Costs

Viewabo’s real-time on-screen annotation feature lets repair staff show occupants how to fix issues or perform maintenance on equipment, letting property managers keep a tighter grip on vital manpower resources.

View Pricing and Plans→
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A Positive Renting Experience to Increase Retention

Using a remote visual support tool like Viewabo creates a low-effort experience for renters. Tenants who receive swift and thoughtful attention from property managers are happier and therefore much more likely to resign a lease

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See how Viewabo can seamlessly integrate with your customer support workflow.

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Current Clients

bevi logo

Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.

NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.

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CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.

Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.

"We could spend 30 minutes with a customer going over cables one by one to find the right one, but with Viewabo, it can be done in seconds."

- Director of Customer Service at NZXT

"Viewabo has gotten some great feedback from our customers. It is easy to use for both support and the end-user."

-Director of Support at Bevi

"We can quickly set up a session without any hassle and without the customer's frustration, making it easy and fast to help them with their tech problems."

-- Tech support representative at CyberPowerPC

"Customers are quite surprised when we use Viewabo. They say 'Wow! You guys are actually able to see what I'm seeing right now!"

-- Tech support representative at CyberPowerPC

"I was on Viewabo and it turned out that the user didn't hook up the cables right. If it wasn't for Viewabo I don't think I would have been able to solve that case."

-- Tech Support Representative at CyberPowerPC

"This person was plugging in their monitor cable into the motherboard instead of the graphics card. Because [of the] Viewabo app, I didn't have to have them send in their graphics card for a replacement."

-- Tech Support Representative at CyberPowerPC

Use Viewabo in Other Industries

FAQs