Your first visit to any apartment is probably spent just verifying the issue is what the tenant says it is. You then have to go get the tools and order the parts to actually fix the problem. Viewabo can help you jump right into fixing issues. You might not even need to visit at all.
Tenants might want to be home when you arrive, but they’re often at work, or out running errands. Viewabo can help you see the issues tenants face without you needing to visit, freeing up time and effort to make more tenants happy, faster.
Maintenance emergencies happen when they’re least expected. Weather damage, pest infestations, or equipment breakdowns. By allowing you to see issues remotely, Viewabo can help you better address items within your control and take preventive action before they become emergencies.
Send a link to a tenant so they can show you their issue. You’ll understand their problem easier and get repairs done faster with fewer visits needed.
Watch a Demo →Viewabo Live with annotations and pause lets you guide tenants through diagnosing issues and simple self-fixes remotely, making maintenance support easy, anywhere, anytime.
Compare Plans & Pricing→Documenting the status of your properties before move-ins and after move-outs, helping property managers avoid disputes with tenants. Video recordings allow you to easily onboard new maintenance team members and other staff.
Start Your Free Trial Today→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
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Send the customer an SMS link; get access to their phone camera for full visibility.
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Mobile video support allows you and the customer to identify the issue more quickly.
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Annotate and pause video on tenants' screens to provide fast diagnosis and immediate guidance.
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Viewabo sessions are recorded and saved for record-keeping or internal training.
Diagnose issues via video so you can arrive on site fully prepared to complete fixes without any wasted time or effort. Tenants love efficient service!
Perform preventative maintenance checks remotely to keep your property in tip-top shape without extra travel costs.
Fast and easy service delivery means happy tenants. Happy tenants write 5-star reviews and refer friends and family.
Viewabo lets you see what tenants need to show you without anyone having to install any apps or tediously poke at problems in endless chains of back-and-forth messages.
Learn More→Viewabo’s video solutions let maintenance staff see issues before any visits are needed. Property staff can also remotely show occupants how to address simple issues and instruct them how to operate and maintain appliances, freeing up vital personnel resources.
View Pricing and Plans→Using a remote visual support tool like Viewabo creates a low-effort experience for renters. Tenants who receive swift and thoughtful attention from property managers are happier and therefore much more likely to result in increased revenue.
Try Viewabo Now→Start a 14-day Free Trial
Deliver a faster and easier maintenance process with Viewabo’s remote visual support solutions. Save yourself time, money, and keep your tenants happy.
Bevi uses Viewabo to fix and maintain their commercial water coolers off-site.
NZXT uses Viewabo to help troubleshoot and configure their custom gaming PCs.
CyberpowerPC uses Viewabo to help troubleshoot and configure their custom gaming PCs.
Computer Hardware uses Viewabo to diagnose computer issues and accelerate resolutions.
How is Viewabo different from Zoom?
Viewabo is the perfect Zoom alternative for customer support tools!
With Viewabo, no need to require your customers to download any apps, register an account or enter any codes. To request your customers to go through an app installation can further add customer frustration and increase resolution time to the process. To use Viewabo, just send a link via an SMS text, email, or copy and paste in another live chat to your customer to initiate a video session, and you’ll see what your customers see in seconds.
Also, many video conferencing tools are designed for online face-to-face meetings, not for customer service use cases. It would have been different if you could have seen customers’ issues directly through their mobile cameras when you're troubleshooting for them. Read more here.
What is Viewabo Live?
Viewabo Live is a remote visual customer support tool for technical support agents to easily diagnose issues and resolve problems faster by enabling them to access customers' phone cameras to see their issues in real-time without having customers install any app. Support agents can provide quick guidance by drawing on-screen annotations just as if they were there in person. Whenever customers need instant assistance, such as self-installation for fitness equipment, or home appliance troubleshooting, Viewabo Live can quickly help you meet where they are to solve customer problems. Learn more about Viewabo Live.
What is Viewabo?
Viewabo is designed to create fast and frictionless customer support experiences.
It enables support agents to diagnose issues and resolve problems faster by requesting remote access to customer's smartphone cameras and see what customers see without having them to download an app, while minimizing verbal confusion and downtime that can occur with traditional customer support tools like phone calls, email, or chats. Learn more about Viewabo.
How does Viewabo Remote Visual Support Software help?
It can be difficult to troubleshoot complex cases using online chatbots, emails, or phone calls. That’s particularly true when it comes to hands-on electronics fixes, from plumbing problems to PC troubles. That’s why video chats are proving to be a great tool for tackling a variety of customer service requests.
Many traditional video chat solutions require people to download an app and go through a registration process. That takes time and can further contribute to customer frustration by adding an unnecessary layer to the process. Simultaneously, video chat solutions need to be built around tools and features that help agents get the most out of their calls.
Viewabo Remote Visual Support Software is a great tool to help customer support agents to resolve customer issues faster by letting them see issues in the way that customers see and without having customers to go through app hassles. Simply send customers a link via SMS text, email, or other communication channels, agents can view customers' issues in the first contact. It helps diagnose the root cause of the issue quicker and improves support efficiency.