Industry
Property management
Eliminate High Costs and Keep Tenants Happy
Viewabo's remote visual support tools for property managers & maintenance teams help foster safe, happy, and healthy communities
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Your first visit to any apartment is probably spent just verifying the issue is what the tenant says it is. You then have to go get the tools and order the parts to actually fix the problem. Viewabo can help you jump right into fixing issues. You might not even need to visit at all.
Tenants might want to be home when you arrive, but they’re often at work, or out running errands. Viewabo can help you see the issues tenants face without you needing to visit, freeing up time and effort to make more tenants happy, faster.
Maintenance emergencies happen when they’re least expected. Weather damage, pest infestations, or equipment breakdowns. By allowing you to see issues remotely, Viewabo can help you better address items within your control and take preventive action before they become emergencies.
Send a link to a tenant so they can show you their issue. You’ll understand their problem easier and get repairs done faster with fewer visits needed.
Watch a Demo →Viewabo Live with annotations and pause lets you guide tenants through diagnosing issues and simple self-fixes remotely, making maintenance support easy, anywhere, anytime.
Compare Plans & Pricing→
Documenting the status of your properties before move-ins and after move-outs, helping property managers avoid disputes with tenants. Video recordings allow you to easily onboard new maintenance team members and other staff.
Start A Free Trial→Copy, text, or email a link to your customer to begin a live video session or to request a video recording.
1
Send the customer an SMS link; get access to their phone camera for full visibility.
2
Mobile video support allows you and the customer to identify the issue more quickly.
3
Annotate and pause video on tenants' screens to provide fast diagnosis and immediate guidance.
4
Viewabo sessions are recorded and saved for record-keeping or internal training.
1. Tenant Submits Maintenance Request
Tenant
Contacts property management company to report issue.
Property Manager
Receives request.
2. Staff Schedules Maintenance Visit
Tenant
Waits days or even weeks before maintenance arrives. Frustrated with the issue and the delayed resolution.
Maintenance Staff
Informs maintenance team about the work order but doesn’t have much detail to provide.
3. Maintenance Staff Visits On-Site
Tenant
Waits days before maintenance arrives and is already frustrated with the issue.
Maintenance Staff
Arrives to resolve the problem but discovers they don’t have the right parts. They have to make a followup visit on a separate day.
4. Issue is Finally Resolved
Tenant
After multiple visits, the problem is fixed, but the tenant has lost faith in the property management company’s ability to resolve issues efficiently.
Property Manager
Struggles to reassure the tenant and hopes they do not move elsewhere when lease term is up. Damage control on review sites.
1. Tenant Submits Maintenance Request
Tenant
Contacts property management company to report issue.
Property Manager
Receives request. Sends Viewabo link to tenant to get more info.
2. Staff Diagnoses Issue Remotely
Tenant
Uses Viewabo link to show their issue via video.
Maintenance Staff
Sees the problem that the tenant is reporting and gathers tools and parts to fix the issue.
3. Issue Resolved Quickly
Tenant
Feels involved and supported by property management company and writes a 5-star review. Renews lease and refers friends.
Property Manager
Feels good about making the tenant happy and feels less concerned about retaining renters.
Diagnose issues via video so you can arrive on site fully prepared to complete fixes without any wasted time or effort. Tenants love efficient service!
Perform preventative maintenance checks remotely to keep your property in tip-top shape without extra travel costs.
Fast and easy service delivery means happy tenants. Happy tenants write 5-star reviews and refer friends and family.
Viewabo lets you see what tenants need to show you without anyone having to install any apps or tediously poke at problems in endless chains of back-and-forth messages.
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Viewabo’s video solutions let maintenance staff see issues before any visits are needed. Property staff can also remotely show occupants how to address simple issues and instruct them how to operate and maintain appliances, freeing up vital personnel resources.
View Pricing and Plans→
Using a remote visual support tool like Viewabo creates a low-effort experience for renters. Tenants who receive swift and thoughtful attention from property managers are happier and therefore much more likely to result in increased revenue.
Try Viewabo→Start A Free Trial
Deliver a faster and easier maintenance process with Viewabo’s remote visual support solutions. Save yourself time, money, and keep your tenants happy.
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