Freshdesk Integration


Set up the integration

To use Viewabo in Freshdesk, your Freshdesk administrator you needs to request integration activation for your subscription plan package. 

  1. Follow these instructions to find your Freshdesk admin’s API key. 
  2. Contact us to request activation; select ‘integration’ as your issue; please let us know which help desk you’re currently using, and add the API key in the ‘messages’ field: Request activation of your Freshdesk package.
  3. We will confirm with you when your integration API set up is successful.

Orientation

You can access Viewabo through a new or existing Freshdesk ticket: 

  1. From the ticket workspace, you can expand the Viewabo Freshdesk app dialog. 
  2. You’ll be able to view our tools through two tabs: Starting a live session or requesting a video. 
  3. To learn more about how to start a live session in Freshdesk, click here
  4. To learn more about how to request a video from Freshdesk, click here.

Manage Freshdesk users

To manage your Freshdesk user, log into Viewabo at app.viewabo.com or viewabo.com: 

  1. Click on the ‘settings’ icon on the top right of the screen. The account settings navigation menu should open up on the right. 
  2. Click on ‘Users’
  3. You can manage users, assign active seats, invite new users, and delete users here. 
  4. For more information on how to manage users, click here.

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